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JSB "Clearing House" highly values its clients and listens to their opinions. Consideration of clients' requests is an important means of obtaining information about the work of all departments of the Bank, which contributes to the development and improvement of the Bank's work.

If you have any suggestions or comments regarding our work or the quality of service in our Bank, please let us know in the most convenient way for you:

• by calling the Customer Support Service at 0-800-50-18-08, +38-044-593-10-20;
• by e-mail to; [email protected];
• by mail to the address: 5a Borysohlibska St., Kyiv, 04070, marked "Appeal/Complaint";
• at a personal reception of citizens by the Bank's management in accordance with the Schedule by appointment by phone 0-800-50-18-08, +38-044-593-10-20 no later than three business days before the date of the personal reception.

You can find more useful information on citizens' appeals in the Instruction on the Procedure for Consideration of Appeals and Personal Reception of Citizens of JSB "Clearing House" by the link..

In order to protect the rights of consumers of financial services, the National Bank of Ukraine has implemented the Regulation on Information Provision by Banks to Customers on Banking and Other Financial Services, approved by Resolution of the Board of the National Bank of Ukraine No. 141 dated November 28, 2019 (as amended), which is available for review by the link..

The Bank's customers may apply to the National Bank of Ukraine by the means specified in the section "Citizens' Appeals" of the Official Internet Representation of the National Bank of Ukraine, located by the link.